Privacy Policy

1. Introduction

Zovio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual receptionist service (the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you register.

• Business Information: Service category, working hours, service areas, and pricing information.

• Payment Information: Billing details processed securely through our payment providers.

2.2 Information Collected Automatically

• Call Recordings: Audio recordings of calls handled by our AI receptionist.

• Call Data: Phone numbers, call duration, timestamps, and AI-generated transcripts.

• Usage Data: How you interact with our dashboard, features used, and preferences.

• Device Information: IP address, browser type, and operating system.

2.3 Information from Callers

When someone calls a business using Zovio, our AI may collect:

• Caller's phone number

• Name and contact information (if provided)

• Service requests and appointment preferences

• Address and location information

• Voice recordings of the conversation

Important Notice for Business Users: All calls are recorded. Depending on your state or country, you may need to inform callers that the call is being recorded. Some US states (e.g., California, Florida, Illinois) require all-party consent for call recording. We strongly recommend adding a recording disclosure to your AI greeting.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (such as logging into your dashboard).

Examples of Cookies we use:

• Session Cookies: We use these to operate our Service and keep you logged in.

• Preference Cookies: We use these to remember your preferences and various settings.

• Security Cookies: We use these for security purposes to prevent fraud and unauthorized access.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI receptionist Service.

• Process and manage incoming calls for your business.

• Generate transcripts and call summaries.

• Schedule appointments on your behalf.

• Send notifications about new calls and appointments.

• Improve our AI's performance and accuracy.

• Process payments and manage subscriptions.

• Provide customer support.

• Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our Service (e.g., Twilio for telephony, OpenAI for AI processing, cloud hosting providers).

• Business Users: Call information is shared with the business account that received the call.

• Legal Requirements: When required by law, subpoena, or to protect our rights.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your information for as long as your account is active. Specifically:

• Account Data: Retained until you delete your account.

• Call Recordings: Retained for the duration of your account.

• Call Logs & Transcripts: Retained for the duration of your account.

• Client Information: Retained for the duration of your account.

When you delete your account, all your data is permanently removed from our systems. Your dedicated phone number is also released.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest.

• Secure password hashing (bcrypt).

• Access controls and authentication.

• Rate limiting and CSRF protection.

• Secure cloud infrastructure (Render).

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

7.1 All Users

• Access your personal data through your account dashboard.

• Update or correct your account information.

• Delete your account and associated data.

• Export your data in a portable format.

• Opt-out of marketing communications.

7.2 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.

• Request deletion of your personal information.

• Opt-out of the sale of personal information (Note: We do not sell your data).

• Exercise your privacy rights without discrimination.

7.3 Callers' Rights

If you have called a business using Zovio and wish to have your data deleted, please visit our Data Deletion Request page.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

9. Third-Party Services

Our Service integrates with third-party services that help us provide and improve Zovio. These services have their own privacy policies governing their use of your data:

• Twilio: Telephony, phone numbers, and SMS services (Privacy Policy)

• OpenAI: AI voice and conversation processing (Privacy Policy)

• Google: OAuth authentication and address validation (Privacy Policy)

• Stripe: Payment processing (Privacy Policy)

• Render: Cloud hosting infrastructure (Privacy Policy)

• Resend: Email delivery (Privacy Policy)

We do not sell your data to any third parties.

10. Payments

Payment processing is handled by third-party processors. We do not store payment card details. 

11. Governing Law

This Policy is governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute shall be resolved exclusively in Florida courts. 

12. International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using our Service, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@zovio.ai